FAQ
What is the weather cancellation policy?
If the must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Montego Bay.
Are my credit card details safe?
Your info’s safe with Cool Montego Bay. We take data protection very seriously and have a 100% secure checkout for all transactions.
- We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
- Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
- Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Where is the meeting point?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Miami Everglades Airboat Tour will be included in your final confirmation email from Cool Destinations. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
Ok, found it! What do I need to show at check-in?
Cool Montego Bay activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.
Are gratuities (tip) included in the price?
No. On Cool Montego Bay tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.

Tours
Learn about Cool Montego Bay, read testimonials from travelers like you, and check out our most popular activities.
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Ricks Cafe Sunset Catamaran & Snorkeling Negril and Montego Bay
US$88

Bamboo Rafting & Limestone Massage (Lethe River)
US$25

Discovering Montego Bay City Experience
US$45

Experience Jamaica Private Tour with Airport Transfer
US$80

Great River Bamboo Rafting and ATV Quad Bike Tour in Jamaica
US$250

Kennedy's Negril Day Tour with Parasailing from Montego Bay
US$180

Clear Kayak Photoshoot and Sunset Cruise Ricks Cafe TRANSFERS inc
US$190

Lethe Bamboo Rafting: Scenic River Journey with Relaxation
US$120

Giant Bali Inspired Swing
US$109

Montego Bay Private Tour to Lethe Estate
US$110

Mayfield Falls Tour Westmoreland Negril from Montego Bay
US$150

Martha Brae River Rafting Tour And Luminous Lagoon
US$80
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